BANDUNG, UNIKOM – Employees or education personnel at universities have a very important role in supporting smooth operations and improving the quality of education. Therefore, the importance of honing the quality of hard skills, soft skills, and digital literacy is a strategic investment that brings long-term benefits to educational institutions. Many things can be done to improve the quality of human resources (HR), such as workshops or training conducted by UNIKOM.
The Directorate of General Administration (DAU) of Universitas Komputer Indonesia held a workshop for all educational staff in UNIKOM. This activity was held on Wednesday, February 26, 2025, at the Miracle Auditorium, 4th floor, UNIKOM campus 1. By presenting expert speakers, including the Director of General Administration Assoc. Prof. Dr. Adeh Ratna Komala, S.E., M.Si., Ak., CA., Director of Public Relations and Protocol Dr. Desayu Eka Surya, S.Sos., M.Si., CICS., and Head of the UNIKOM Public Relations and Communication Information Division Arif Try Cahyadi, M.Ds. This event aims to equip educational staff with effective communication skills, excellent service, and the use of digital technology in supporting UNIKOM’s achievement as a World Class University.
UNIKOM Vice Rector II for Resources, Assoc. Prof. Dr. Agus Riyanto, S.T., M.T., delivered his remarks that “This workshop event is a series of activities under the Directorate of General Administration of UNIKOM to improve the abilities, skills, and competencies for educational staff at UNIKOM. I hope that this workshop event can really benefit all educational staff at UNIKOM. To the speakers, I thank you for sharing your knowledge,” he concluded.
The discussion session was guided by Moderator Dicky Rizkyka Ramadan Siregar, a member of the UNIKOM Student Protocol Corps (KPM). The first material was presented by the Director of General Administration, Assoc. Prof. Dr. Adeh Ratna Komala, SE, MSi, CERA, who discussed “Effective Communication & Excellent Service through Written Language (Letters).” She emphasized the importance of communication skills in supporting smooth administration and services in the academic environment.
Furthermore, the Director of Public Relations and Protocol of UNIKOM, Dr. Desayu Eka Surya, S.Sos., MSi., CICS, presented material on “Service Excellent to Improve the Skills of Education Personnel at UNIKOM.” She highlighted the importance of excellent service standards that can improve the quality of interactions with students, lecturers, and all university stakeholders. There are several points that were conveyed, including: 1). Efforts to provide good service through service excellence. 2). The purpose of implementing service excellence. 3). Six Key Elements for Service Excellence. 4). Avoiding Future Complaints. 5). How to create service excellence.
The workshop became more interesting with the third session presented by Arif Try Cahyadi, M.Ds., who is a lecturer from the Visual Communication Design Study Program. With the topic “Tricks on How to Easily Create Videography Content for Social Media Using a Smartphone,” participants were invited to utilize technology in supporting the promotion and publication of UNIKOM in particular and also personal branding on social media.
After an interactive question and answer session, the event was closed by handing over certificates to the speakers as an appreciation for their contribution in sharing knowledge and experience. This workshop received high enthusiasm from the participants, which consisted of UNIKOM education staff. Hopefully, with this activity, UNIKOM will be more prepared to face global challenges and continue to develop towards a world-class university.







