Authors: Faysal Rafly, Muhammad Rafi Hafizh, Agung Rahmat Fardan, Suryatno Wiganepdo Soegoto, Rudhi Lesmana
Abstract
Queues are one of the problems that have a large enough influence for a fast-food restaurant, especially in the world of food and beverage. Queues occur because the high arrival rate is not matched by the maximum level of service. This study aims to determine the queuing model that occurs at the McDonald’s cashier and find out whether the queue model applied is efficient by comparing the results of observations and simulation results. The research method used is descriptive analysis with a quantitative approach to customers at McDonald’s restaurants with arrival times and service times every 20 minutes on both servers. The results showed that there are several things that affect the queuing system, namely arrival time, service time, number of servers and McDonald’s consumer eating hours. From this, we can simulate the addition of servers to reduce queues during peak hours, namely at lunch time. Of course, the optimal performance of the queuing system will provide satisfaction for consumers or buyers because it can reduce waiting time during the purchasing process. © School of Engineering, Taylor’s University.
Author keywords
Fast-food restaurant; McDonald’s cashier; Queues; Queuing model; Simulation results
This article can be accessed at https://www.scopus.com/pages/publications/85197583948




