Authors: Tine Agustin Wulandari, Elsya Amanda Yulianto
DOI: 10.1063/5.0255657
Abstract
Hoax, another opponent that also appeared during the pandemic. Not only as a “Black Swan” that has negative impact on human life, this pandemic has also forced countries around the world to provide quality public service innovations, and Indonesia is no exception. This research was conducted to examine Utilization of mobile application as a communication strategy from the government in providing information services related to Covid- 19 to the public. Because public must get information about Covid-19 that comes from the right and trusted sources. Descriptive study was chosen as the appropriate research methodology, to examine PIKOBAR (Pusat Informasi dan Koordinasi Covid-19 Jawa Barat), mobile application used by the West Java Provincial Government. The results of this research indicated that PIKOBAR provides the update of the number of exposed cases and deaths due to Covid-19, the list of important numbers or emergency calls within the scope of West Java Province, the map of the spread of Covid-19in 27 Regencies/Cities in West Java Province, videos and infographics that are easy to understand. This mobile application is considered capable in responding to the challenges of the need for correct, precise, and reliable information, fulfilling the demands of innovation in improving the quality of public information services. But it has not been fully achieved because there are still Bandung City residents who have not used this mobile application. This research is expected to have implications for government both regional and national to always try to provide public service innovations. © 2025 Author(s).
This article can be accessed at https://www.scopus.com/pages/publications/85219192378
